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Privacy policy

How Onetro collects, uses, shares and protects personal information when you use our website, platform and services.

Effective date: 1 October 2025

EFFECTIVE DATE: 1 October 2025

WEBSITE: www.onetro.co

Welcome to Onetro. Your privacy is important to us.

This Privacy Policy explains how Onetro Limited (“Onetro, “we”, “our”, or “us”) collects, use, and protects the personal information of users (“you”, “your”) when using the Onetro platform, when you visit our website or use our services. The choices we offer, including how to access and update the information of the platform or device used; it describes all Personal Information collected, used, transmitted, disclosed, stored, or maintained by us, including both electronic and paper records.

Please read this Policy carefully to fully understand how we collect, use, share, and protect your Personal Information. If you do not agree with this Privacy Policy, please do not use our Services.

THIS POLICY EXPLAINS:

  • What information may be used when you collect this service;
  • How we may use and share information we collect about you;
  • The choices we offer, including how to access and update information.
  1. INFORMATION WE COLLECT AND USE

We collect and use different types of information to provide, improve, and protect our services, personalize your experience and to communicate with you effectively. These include:

  1. Information You Give Us:  When you sign up for and use our services, we may store and collect personal information you provide including:  
  • Professional Account Information: This includes identifiers such as your name, email address, phone number, profession, biography, profile image, services offered, calendar availability, session preferences, and pricing. These details help you build a professional presence on Onetro.
  • Services of Interest: Information related to your activity and preferences, which helps us recommend services that we, our affiliates, or others believe may be of interest to you.
  • Communications and Submission: We receive personal identifiers you provide (including, for example, information such as your name, email address, mailing address, telephone number, signature, or similar identifiers) and use them to respond to and complete your requests. We use this information to respond to and fulfil your requests, manage our customer relations and services, and improve our websites, products, and services.
  • Referral Information: If you use our referral program to recommend other professionals, invite clients, share Onetro with friends, or send a copy of a session to a friend, you may need to provide contact information for both yourself and the person you’re referring. We will automatically send a one-time email inviting them to visit the Onetro platform. This information will be used solely for sending the email and tracking the success of our referral program.
  • Financial Information: We receive financial information such as payment card details or any other sensitive bank information, and other related information to facilitate transactions, process purchases of digital services or products, and issue payouts to professionals for services rendered.
  • Commercial Information: We collect and generate transaction information (such as records of services accessed on our platform or services you’ve enrolled in, session history, task records). We use this information to respond to and fulfil requests, improve our product offerings, communicate with you, tailor our marketing efforts, and for internal reporting purposes.
  • Client-Generated or Uploaded Information: As a professional, you may enter or upload information about your clients—such as names, contact details, session notes, tasks, forms, assessments, or documents. We store this data securely to support your service delivery and allow for personalized client journeys.
  • AI-Enhanced and Inferred Data: Onetro uses AI to assist professionals by generating automated session notes, task extraction, trend analytics, and client history. We analyze activity data to draw inferences and help professionals optimize performance and client outcomes.
  • Inference From Collected Information: We will use the information above to draw inferences about your preferences to help us offer better products, services, and tailored experiences.
  • Audio and Visual Information: We may receive digital photos and videos you share with us through our services. Additionally, we may record customer service calls for quality purposes and legal obligations, including video calls between professionals and their clients.
  • Privacy Policy: We retain your opt-in and opt-out preferences or other choices related to how we collect, use, and disclose personal information.
  • Third-Party Information: We may supplement the information we collect about you with records from third parties, such as social networks or marketing partners. These third-party sources may provide personal identifiers, commercial information, and publicly available data to help us tailor content, products, and services we believe may interest you.
  1. Information We Collect Automatically

We also automatically collect certain technical and usage information when you use the Onetro platform:

  • Device and Usage Data: This includes your IP address, browser type, operating system, device identifiers, access times, and page views. This helps us ensure secure access and enhance platform performance.
  • Cookies and Similar Technologies: We use cookies, pixels, and other tracking technologies to maintain login sessions, remember preferences, analyse platform usage, and deliver relevant content.
  1. Information from Integrations and Other Sources

When you connect third-party tools or platforms to Onetro (e.g., calendars, email services, payment platforms), we may receive and process information from those services based on your permissions. We also receive data from analytics providers and business partners to help us better

  1. USAGE INFORMATION FROM ONETRO 

We collect information about how you interact with Onetro’s platform and services to enhance functionality, improve user experience, and personalize your professional journey. This includes interactions with our website, tools, emails, ads, and integrated features such as scheduling, video conferencing, or product delivery. Specifically, we collect:

  • Device Information: Information such as your device type, operating system, browser version, screen resolution, mobile network provider, and unique device identifiers (e.g., UUIDs or advertising IDs).

Browsing and Platform Activity: Information about your interaction with Onetro’s platform, including pages viewed, features accessed (like session tools or digital product dashboards), session duration, navigation paths, and timestamps of activity. 

  • IP Address: Used to estimate your general location, detect suspicious activity and enhance platform performance and security.
  • Location Data: With your explicit consent, we may collect precise or approximate geolocation data (via GPS, IP address, or Wi-Fi) to support features such as local payment processing, region-specific service suggestions, or time zone adjustments. 
  • Usage Patterns and Inference: We may use analytics tools to observe how you interact with different features of the platform (e.g., time spent on client notes, scheduling frequency, or product performance) and generate insights to optimize your workflows, suggest features, or tailor business and client recommendations. 
  1. COOKIE AND SIMILAR TECHNOLOGIES

We use cookies and tracking tools (like SDKs and web beacons) to help personalize your experience and improve platform performance. These tools help us:

  • Remember your preferences and login sessions
  • Improve platform speed, performance, and personalization
  • Analyze engagement with platform messages, emails, and features
  • Support security, fraud detection, and customer insights

You can manage your cookie preferences through your browser or device settings. Disabling cookies may limit certain functionality on Onetro, including session continuity, payment flow, and user-specific recommendations.

  1. AGGREGATED OR DE-IDENTIFIED DATA

We may anonymize or aggregate data collected from your use of the platform and use this information to improve our services, support internal analysis, develop new features, or generate industry insights. This type of data cannot be used to identify you and is not considered personal.

  1. HOW WE USE AND SHARE YOUR INFORMATION 

We use the Information we collect to;

  • Enable core platform features such as scheduling, payment processing, AI- powered tools, and personalized client journeys
  • Power intelligent features like session transcription, task extraction, trend insights, and client engagement analytics.
  • Communicate with you about relevant updates, service improvements, promotional offers, and educational resources.
  • Enhance the usability, security and quality of the Onetro experience for both clients and professionals.
  1. PARTNERS WE MAY SHARE YOUR INFORMATION WITH
  • Service Providers: We share information with trusted third-party service providers (including, but not limited to, payment processors, fraud detection services, communication tools, analytics platforms, and customer support technologies) who assist in the operation, maintenance, and enhancement of the Onetro platform. These providers support key functions such as database management, video conferencing infrastructure, marketing communications, and performance analytics. For instance, your personal identifiers and transactional data may be shared with payment processors to complete bookings, or with communications partners to send important session reminders or platform updates. All service providers are contractually obligated to use Personal Information only as directed by Onetro and solely for purposes necessary to deliver services to us or to you. 
  • Professionals and Organizations You Interact With: When you book a session, engage with a professional or request information from a professional on Onetro, we may share your personal identifiers and session-related data (like your name, history, and preferences) with that professional or organization to facilitate the session and allow them to deliver personalized services. These professionals may use the information to prepare for your session, follow up, or offer additional services. If you prefer not to have your information shared with these partners, you may contact us using the “How to Contact Us” section on the platform.
  • Within Our Organization: Onetro may share your data within its corporate structure, including with subsidiaries, affiliates, joint ventures, or other entities for operational and administrative purposes, under common control, all subject to this Privacy Policy.
  • Social Platforms: If you choose to connect your Onetro account or activity to a social networking service, or use features that allow you to share your activity (e.g., completed sessions or testimonials), certain categories of data may be shared publicly or with those platforms. Please review the privacy settings and terms of those third-party networks before engaging with these features.
  • Public Contributions: Certain user activities on Onetro such as session reviews, testimonials, or participation in community discussions (if applicable) may be visible to other users or the public. This content is considered non-confidential and may be used or republished by others. Please avoid disclosing sensitive or personally identifiable information in public-facing content. If you wish to update or remove any public content, contact us through the information in the “How to Contact Us” section. We will accommodate your request where feasible.
  • Promotion and Campaign: Onetro may run events, giveaways, referral programs, or similar promotions that require you to provide Personal Information. Participation in these activities may involve disclosing your name, likeness, or other identifiers for promotional use, subject to applicable laws and the rules of the specific promotion.
  • Business Transfers: In the event of a corporate transaction – including but not limited to a merger, acquisition, financing, reorganization, sale of assets, or bankruptcy, your data may be transferred as part of the transaction to the successor organization or acquiring party, subject to the terms of this Privacy Policy.
  • Legal and Regulatory Compliance: We may disclose your data where required to do so by law or in response to lawful requests by public authorities. This includes cooperating with law enforcement, regulators, courts, and attorneys when we believe disclosure is necessary to protect our rights, enforce agreements, prevent fraud, or comply with legal obligations.
  • With Your Consent: We may share your data with third parties not otherwise listed in this Privacy Policy when you explicitly consent to or direct such sharing, such as authorizing integration with third-party platforms or external scheduling tools.
  1. OPT-OUT CHOICES

We offer you choices regarding the collection, use, and sharing of your Personal Information on the Onetro platform.

Upon request, Onetro will provide you with information about whether we hold any of your data. You may also exercise your preferences in the following ways:

  1. Email Communications. If you receive promotional emails from us, you can opt out of receiving further promotional communications by following the unsubscribe instructions in those emails or by contacting us at support@onetro.co. Please note that even if you opt out of promotional emails, we may still send you administrative messages related to your use of Onetro—such as changes to our terms or Privacy Policy, session reminders, or updates tied to your account.
  1. Update or Delete Your Account Information. If you want to verify, update, or delete your data associated with your Onetro account, you can do so by logging into your account and visiting the Edit Profile section. Certain information may be retained as required by applicable laws or for legitimate business purposes (such as record-keeping or compliance). In such cases, we will fulfil your deletion request only after meeting those obligations. Due to backups and system integrity, residual data may persist temporarily even after deletion. For assistance, contact us at support@onetro.co.
  1. Opt-Out of Personalized Advertising. Onetro does not sell your personal data to third parties. However, if you prefer not to receive personalized ads based on your browsing behaviour or usage patterns, you may opt out of this form of advertising by contacting us at support@onetro.co. 

Please note that opting out of personalized advertising will not stop all ads you may still see generic ads while using Onetro or browsing the web. Usage data may also still be collected for analytics, service improvement, or operational purposes.

  1. ADDITIONAL OPT-OUT OPTIONS

To further manage how your personal information is used for online advertising and data collection, you may consider the following options:

  • Digital Advertising Alliance (DAA) Opt-Out: Visit the DAA Opt-Out Page to opt out of interest-based advertising from companies that participate in the DAA program. This tool scans your browser for participating ad partners and provides links to opt out.
  • Network Advertising Initiative (NAI): You may also opt out through the Network Advertising Initiative’s website, which offers controls over advertising practices from

its member networks.

  • Browser and Device Settings: Most web browsers and mobile devices include privacy controls in their settings or help menus. You can update these settings to manage cookies, ad tracking and permissions.
  • AdChoices Icon: Look for the AdChoices icon (usually displayed in the corner of digital ads). Clicking the icon may present additional information and opt-out options for that specific advertising network.
  • Interest-Based Advertising Controls: Many advertising networks allow you to view and manage interest categories based on your browsing history. These preferences affect the types of personalized ads you may see online.

Please Note:

Opting out does not mean you will stop seeing ads entirely—however, they will no longer be personalized based on your browsing behaviour. Additionally, Onetro may still collect usage information for operational purposes such as analytics, performance tracking, and service improvement.

  1. YOUR PRIVACY RIGHTS (NIGERIA)

Under the Nigeria Data Protection Act, 2023 (NDPA), individuals (“data subjects”) have the right to:

  • Request the deletion or erasure of personal data we hold about them when it’s no longer necessary for the purpose for which it was collected, or when consent is withdrawn.
  • Access personal data that we have collected about them.
  • Request correction or update of inaccurate or incomplete data.
  • Restrict or object to processing of their data in certain circumstances.
  • Withdraw consent at any time, where data processing is based on consent.

You also have the right not to be subject to automated decision-making that has legal or significant effects on you, without meaningful human involvement.

  1. HOW TO MAKE A REQUEST

If you wish to exercise any of your rights under the NDPA, you may contact us at support@onetro.co. To help us process your request efficiently, we may ask you to verify your identity by providing your:

  1. Full name
  2. Email Address
  3. Phone number (optional but helpful)
  4. Any other relevant information linked to your Onetro account.

We will only use the information you provide for the purpose of verifying and fulfilling your request.If we are unable to verify your identity based on the information provided, we may request additional details or documents. 

Requests on behalf of someone else

If you are making a request on behalf of someone else, we may require valid proof of authorization, such as a power of attorney or written instruction signed by the data subject.

Requests by Minors

If you are under the age of 18 and have posted content to the Onetro platform, you may request the removal of such content by emailing support@onetro.co. We will make reasonable effort to accommodate your request unless we are legally required to retain the information.

  1. DO NOT TRACK

Onetro currently does not respond to “Do Not Track” signals sent by browsers. However, you may manage your privacy preferences using your browser or device settings, and by using opt-out tools provided in the “Additional Opt-Out Options” section above.

  1. HOW WE PROTECT AND RETAIN YOUR INFORMATION

We implement industry-standard technical, organizational, and administrative safeguards to help protect your personal data from loss, misuse, unauthorized access, disclosure, alteration, or destruction. These safeguards include secure server environments, encryption protocols, access controls, and periodic security reviews.

However, no online service can guarantee absolute security. Although we take reasonable precautions, any transmission of Personal Information via the internet is done at your own risk, and we cannot guarantee the security of data transmitted to or from the Onetro platform.

Data Retention

We retain your account details, session records, communication logs, and billing-related information for as long as your account is active or as long as necessary to fulfil the purposes for which the data was collected. Data may also be retained:

  • As required by applicable law;
  • To resolve disputes or enforce agreements;
  • For internal analytics and historical record-keeping;
  • Until it no longer holds commercial or operational relevance.

Where feasible, we may anonymize or aggregate data before retaining it for research or statistical purposes.

  1. THIRD-PARTY LINKS

The Onetro platform may occasionally contain links to third-party websites or services (such as payment processors, video tools, or partner networks). These links are provided for your convenience and may take you away from our platform.

We do not control the content or privacy practices of these third-party services. Your interactions with them are governed by their own privacy policies and terms of service, not ours. We encourage you to review the privacy statements of any third-party sites or services before submitting your information.

  1. CHILDREN’S PERSONAL INFORMATION 

Onetro is designed for mid-career professionals and is not intended for use by individuals under the age of 18. We do not knowingly collect or retain any personal information from users below this age threshold. If you believe that a minor has provided us with their information, please contact us at support@onetro.co, and we will take appropriate action to delete such data.

 

  1. UPDATES TO THIS PRIVACY POLICY 

We may update this Privacy Policy occasionally to reflect changes in legal requirements, operational needs, or platform functionality. If we make material changes to how we use your Personal Information such as introducing new data-sharing practices we will notify you via:

  • A notice on the Onetro website or platform
  • An in-app alert or email (if you have opted in).

We encourage you to periodically review this page to stay informed about how we protect your data.

The date at the top of this page indicates when the latest version of this policy became effective. By continuing to use Onetro after any changes, you are agreeing to the terms of the updated policy.

  1. ADDITIONAL TERMS

This Privacy Policy may be supplemented by additional terms, disclaimers, or notices (collectively, “Additional Terms”) specific to certain features or services on Onetro. These may include details on how we process Personal Information in connection with:

  • Booking sessions with experts;
  • Payment and invoicing;
  • AI-powered insights and recommendations;
  • Platform usage analytics. 

Such Additional Terms are incorporated by reference and should be read alongside this Policy where applicable.